Vacancy: Social Media Manager @ Outside Line
Could you be our next social media superstar? We’re an exciting award-winning digital communications agency and we’re looking to hire a Social Media Manager to join our growing team. You’ll be working...
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ROI for Customer Service in Social Media
I was recently asked to contribute to a piece on customer service and social media measurement for the IAB Social Media Handbook. As usual my piece went way beyond the 500 word limit so you can see the...
View ArticleTuesday Morning, Groupthink and the Social Media Debate
After failing miserably at my A-levels many years ago, I attended South Bank University. One of the most interesting subjects for me was always Organisational Psychology (every Tuesday morning), it’s...
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